# Unable to access lab for past 4 days **URL:** \ **Category:** Threat Hunting Professional\ **Tags:** blue, lab, cybersec\ **Created:** [June 7, 2022, 1:41am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415 "2022-06-07T01:41:04Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![aromarosereji-f264c9](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@aromarosereji-f264c9](https://legacy-community.ine.com/u/aromarosereji-f264c9)\ **Post date:** [June 7, 2022, 1:41am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/1 "2022-06-07T01:41:04Z")
I am unable to access the lab for the past 4 days,as it is showing under maintenance. I am not even getting a reply from INE support mail. Is anyone else facing the same issue? ---
**Author:** ![rene-af9f7c3f227d4c0](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@rene-af9f7c3f227d4c0](https://legacy-community.ine.com/u/rene-af9f7c3f227d4c0)\ **Post date:** [June 7, 2022, 6:11am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/2 "2022-06-07T06:11:28Z")
Same here. I am actually prepping for the exam and wanting going through those machines one last time, but I can’t seem to access them either… ---
**Author:** ![misha.grigorov-a6102](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@misha.grigorov-a6102](https://legacy-community.ine.com/u/misha.grigorov-a6102)\ **Post date:** [June 7, 2022, 12:06pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/3 "2022-06-07T12:06:42Z")
I can’t access eWTPx labs for the last 10 days. No response from support either. Absolutely unacceptable situation. ---
**Author:** ![janekwojewoda-e58efb](https://avatars.discourse-cdn.com/v4/letter/j/43a26b/32.png) [@janekwojewoda-e58efb](https://legacy-community.ine.com/u/janekwojewoda-e58efb)\ **Post date:** [June 7, 2022, 6:11pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/4 "2022-06-07T18:11:02Z")
The same here. I want to attempt the waptx exam next week and no access to labs from around 10 days. No response from INE sad ☹ ---
**Author:** ![eMVee](https://avatars.discourse-cdn.com/v4/letter/e/ecd19e/32.png) [@eMVee](https://legacy-community.ine.com/u/eMVee)\ **Post date:** [June 8, 2022, 7:28am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/5 "2022-06-08T07:28:01Z")
Yes, in another post some people mentioned the same experience… > [@What is going on with this lab maintenance?](https://legacy-community.ine.com/t/what-is-going-on-with-this-lab-maintenance/1729/10): > > Came back this morning after trying yesterday several times, the eWPT exam preperation course is offline due maintenance. I can understand that maintenance is needed sometimes. But a few things I would like to suggest to INE about this: Please announce the maintenance Work with timelines, so the trainees can continue with learning/practicing Maintenance each lab on its’ own so a trainee can work on another lab It is very frustrating this is not working well as @mbekgi4-acde84e011b8 mentioned… The response to email is not that fast, considered they have a SLA of 2 business days… 😉 Today I experienced that for example the eWPT exam preperation course has been disappeared. You get a 404 page asking you: _“HOW DID YOU GET WAT OUT HERE?”_ I think they better could asking us “how can we help you?” Are you able to see your active course with labs? I’ve added some screenshots about the labs (course) ![ewpt-exam-prep1](https://us1.discourse-cdn.com/flex015/uploads/ine/original/1X/3015f7b3ed90a2b071ab53047d5c74125698e394.jpeg) ![ewpt-exam-prep2](https://us1.discourse-cdn.com/flex015/uploads/ine/original/1X/b1bc79f24be12e875d381e1b06b9fa037bf81dbe.jpeg) ---
**Author:** ![rene-af9f7c3f227d4c0](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@rene-af9f7c3f227d4c0](https://legacy-community.ine.com/u/rene-af9f7c3f227d4c0)\ **Post date:** [June 8, 2022, 11:14am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/6 "2022-06-08T11:14:13Z")
Yeah same here - I just noticed all the labs have disappeared from the Threat Hunting course too… ---
**Author:** ![celioggr-19205c73a17](https://avatars.discourse-cdn.com/v4/letter/c/71c47a/32.png) [@celioggr-19205c73a17](https://legacy-community.ine.com/u/celioggr-19205c73a17)\ **Post date:** [June 8, 2022, 3:19pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/7 "2022-06-08T15:19:01Z")
Same here, labs have disappeared. For how long is this happening? ---
**Author:** ![eMVee](https://avatars.discourse-cdn.com/v4/letter/e/ecd19e/32.png) [@eMVee](https://legacy-community.ine.com/u/eMVee)\ **Post date:** [June 8, 2022, 4:21pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/8 "2022-06-08T16:21:31Z")
Last week it was only the labs which could not be started. An message was shown that the lab was not starting because of maintenance. The whole lab, I’ve no idea. I noticed it this morning when I had a day off and I really want to finish some modules. So maybe since last weekend, since they are working on it I guess? ---
**Author:** ![2010kfupm-a8b21d8af3](https://sea1.discourse-cdn.com/flex015/user_avatar/legacy-community.ine.com/2010kfupm-a8b21d8af3/32/636_2.png) [@2010kfupm-a8b21d8af3](https://legacy-community.ine.com/u/2010kfupm-a8b21d8af3)\ **Post date:** [June 8, 2022, 4:26pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/9 "2022-06-08T16:26:59Z")
Me too, I sent an Email yesterday and I hope they will solve it soon!! ---
**Author:** ![rene-af9f7c3f227d4c0](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@rene-af9f7c3f227d4c0](https://legacy-community.ine.com/u/rene-af9f7c3f227d4c0)\ **Post date:** [June 10, 2022, 6:49am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/10 "2022-06-10T06:49:42Z")
INE’s CEO seems to have released a newsletter on this → [Message from INE CEO, Richard McLain | INE](https://ine.com/blog/message-from-ine-ceo) ---
**Author:** ![2010kfupm-a8b21d8af3](https://sea1.discourse-cdn.com/flex015/user_avatar/legacy-community.ine.com/2010kfupm-a8b21d8af3/32/636_2.png) [@2010kfupm-a8b21d8af3](https://legacy-community.ine.com/u/2010kfupm-a8b21d8af3)\ **Post date:** [June 24, 2022, 11:36am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/12 "2022-06-24T11:36:19Z")
Any idea about elearnsecurity exam vouchers? I am not prepared with the labs and my voucher expires very soon which is frustrating ---
**Author:** ![rene-af9f7c3f227d4c0](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@rene-af9f7c3f227d4c0](https://legacy-community.ine.com/u/rene-af9f7c3f227d4c0)\ **Post date:** [June 25, 2022, 11:58am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/13 "2022-06-25T11:58:14Z")
Good question… I honestly have no idea myself… All I am doing now is going to the TryHackMe site and searching up concepts like Yara, Wireshark, Network Miner, Splunk, Redline and going through the courses there… It may not be everything provided on the INE labs, but it’s good practice, so check it out sometime. P.S. Some labs would need a subscription, but they are quite helpful. P.P.S. I am not promoting other sites, just sharing what’s helping me move forward! ---
**Author:** ![eMVee](https://avatars.discourse-cdn.com/v4/letter/e/ecd19e/32.png) [@eMVee](https://legacy-community.ine.com/u/eMVee)\ **Post date:** [June 26, 2022, 9:10pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/14 "2022-06-26T21:10:17Z")
The exam labs are available… ---
**Author:** ![rene-af9f7c3f227d4c0](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@rene-af9f7c3f227d4c0](https://legacy-community.ine.com/u/rene-af9f7c3f227d4c0)\ **Post date:** [June 27, 2022, 6:03am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/15 "2022-06-27T06:03:19Z")
Thanks so much for confirming that! I still need to practice a bit more before I can feel comfortable enough to begin the exam, and the only place I can do that now is on other Blue Teaming labs I found on TryHackMe, BTLO and HackTheBox… ---
**Author:** ![2010kfupm-a8b21d8af3](https://sea1.discourse-cdn.com/flex015/user_avatar/legacy-community.ine.com/2010kfupm-a8b21d8af3/32/636_2.png) [@2010kfupm-a8b21d8af3](https://legacy-community.ine.com/u/2010kfupm-a8b21d8af3)\ **Post date:** [June 27, 2022, 8:26pm UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/16 "2022-06-27T20:26:45Z")
Can confirm a lot are getting back and available but still some are missing. My main concern is still there regarding the vouchers as I didn’t find any assurance regarding that. Thanks again for your comment and feedback ---
**Author:** ![alberto.calcate-20dd](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@alberto.calcate-20dd](https://legacy-community.ine.com/u/alberto.calcate-20dd)\ **Post date:** [August 1, 2022, 10:30am UTC](https://legacy-community.ine.com/t/unable-to-access-lab-for-past-4-days/2415/17 "2022-08-01T10:30:57Z")
eCTHPv2 is finally back, but no refund provided by the customer support as said many time. It was just a bait to keep the customers calm. feel a little bit scummed.