# Unable to access course content straight after purchase **URL:** \ **Category:** Cyber Security\ **Tags:** ine, support, security\ **Created:** [November 27, 2023, 1:45pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634 "2023-11-27T13:45:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![IvaNs](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@IvaNs](https://legacy-community.ine.com/u/IvaNs)\ **Post date:** [November 27, 2023, 1:45pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/1 "2023-11-27T13:45:16Z")
Hi all, I have just purchased the single month access to learning paths in order to get started with the course regarding digital forensics but the content is still locked and I get redirected to the subscription page if I click any buttons to play the lessons. How can we resolve this issue? ---
**Author:** ![IvaNs](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@IvaNs](https://legacy-community.ine.com/u/IvaNs)\ **Post date:** [November 28, 2023, 2:16pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/2 "2023-11-28T14:16:58Z")
I have emailed both info/sales and support teams, also I contacted INE via Linkedin but still - no reply. Is anyone in the same situation? I read in previous posts that people reported the same issue sometime ago. This is not a good start of their service, considering the money spent and the promptness of the reception of payment from their side. ---
**Author:** ![ramicyberattack-1708](https://avatars.discourse-cdn.com/v4/letter/r/d07c76/32.png) [@ramicyberattack-1708](https://legacy-community.ine.com/u/ramicyberattack-1708)\ **Post date:** [November 30, 2023, 8:50pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/3 "2023-11-30T20:50:13Z")
I have the same problem ,trying to contact him but no answer I see this company Bad startup services ---
**Author:** ![abdullahjoyia97-24e8](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@abdullahjoyia97-24e8](https://legacy-community.ine.com/u/abdullahjoyia97-24e8)\ **Post date:** [March 1, 2024, 2:59pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/4 "2024-03-01T14:59:52Z")
Even i have the same problem recently i purchased the monthly subscription but no access any course even fundamentals ---
**Author:** ![balodis.madars-547bb](https://avatars.discourse-cdn.com/v4/letter/b/4da419/32.png) [@balodis.madars-547bb](https://legacy-community.ine.com/u/balodis.madars-547bb)\ **Post date:** [March 27, 2024, 8:22pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/5 "2024-03-27T20:22:28Z")
I have the same problem, have you solved your problems? ---
**Author:** ![cjwolk-d0f54f6a4dd84](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@cjwolk-d0f54f6a4dd84](https://legacy-community.ine.com/u/cjwolk-d0f54f6a4dd84)\ **Post date:** [April 4, 2024, 3:20pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/6 "2024-04-04T15:20:00Z")
I am having the same issue. Subscribed this morning, cant access anything…? What am I paying for? if there customer service is non-responsive, and they are taking peoples money without providing anything, sounds like a scam to me. If this persists, I will be contacting Better Business Bureau. ---
**Author:** ![krevetk0-f2a4fbca1ce](https://sea1.discourse-cdn.com/flex015/user_avatar/legacy-community.ine.com/krevetk0-f2a4fbca1ce/32/1155_2.png) [@krevetk0-f2a4fbca1ce](https://legacy-community.ine.com/u/krevetk0-f2a4fbca1ce)\ **Post date:** [April 11, 2024, 10:11am UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/7 "2024-04-11T10:11:17Z")
I just ordered an exam and subscription. And it seems that I got the same problem. Raised 2 support tickets. I hope it will be resolved soon ---
**Author:** ![279siddhesh-7e4e5e39](https://avatars.discourse-cdn.com/v4/letter/2/a87d85/32.png) [@279siddhesh-7e4e5e39](https://legacy-community.ine.com/u/279siddhesh-7e4e5e39)\ **Post date:** [May 1, 2024, 12:29pm UTC](https://legacy-community.ine.com/t/unable-to-access-course-content-straight-after-purchase/4634/8 "2024-05-01T12:29:02Z")
Even I have just purchased ine monthly subscription but not able to access any course. Please help me resolve the issue.